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TEG REPAIRS - CAR SERVICING COMPANY

Problem

Teg Repairs, a growing car servicing company, was facing significant operational challenges:

  • Fragmented Data Management: Customer information scattered across multiple disconnected systems.
  • Manual Order Processing: Manual processes leading to delays and potential errors.
  • Inefficient Payment Systems: Payment processing through separate systems creating reconciliation challenges.
  • Limited Customer Visibility: Customers had no way to track their service requests.

Solution

WF Solution designed and implemented a comprehensive Salesforce-based system:

  • Unified Customer Management: Centralized customer database with complete service history.
  • Automated Order Management: Streamlined order creation, tracking, and status updates.
  • Integrated Payment Processing: Seamless payment system within the CRM.
  • Customer Self-Service Portal: Online portal for booking, tracking, and payments.
  • Mobile Application: Mobile app for technicians to update job status on-site.

Result

  • Increase in subscriptions: Key actions: Implementation of user-friendly interface and flexible choice options. Result: 30% growth in subscriptions within six months.
  • Improved satisfaction rates: Key actions: Enhanced user experience for both students and teachers. Result: Significant increase in student and teacher satisfaction scores.
  • Operational efficiency: Key actions: Streamlining of student data processing through portal automation. Result: 50% reduction in student data processing time.
  • Market position strengthening: Key actions: Overall quality improvement of educational services. Result: Enhanced company reputation and strengthened position in educational technology market.